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This website collects personal data from its users.
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Provider and responsible person
Packstack GmbH, Waltrup 16, 48341 Altenberge, Germany
Provider email address: info@packstack.de
The types of personal data that this website collects, by itself or through third parties, include: usage data; tracker; first name; last name; date of birth; phone number; email; zip code; city; country; device information; data submitted while using the service; user ID; data submitted to use the service; mouse movements; scroll position; scroll-to-page interactions; clicks; physical address; username; billing address; delivery address; payment information; various data types; shopping history; Unique device identifier for advertising (Google advertising ID or IDFA, for example); answers to questions; keystrokes; motion sensor recordings; touch events; geographic location.
Full details of each type of personal data processed are provided in the appropriate sections of this Privacy Policy or selectively through explanatory texts that are displayed before data collection.
Personal data may be provided voluntarily by the user or, in the case of usage data, collected automatically when this website is used.
Unless otherwise stated, the provision of all data requested through this website is mandatory. If the user refuses to provide the data, this may result in this website being unable to provide the user with its services. In cases where this website expressly states that the provision of personal data is voluntary, users may choose not to provide this information without any consequences for the availability or functionality of the service.
Users who are uncertain about which personal data is mandatory can contact the provider.
Any use of cookies — or other tracking tools — by this website or by providers of third-party services used by this website is for the purpose of providing the service required by the user and any other purposes described in the present document and, if available, in the cookie policy.
Users are responsible for all personal data of third parties obtained, published or shared through this website and confirm that they have obtained consent to the transfer of personal data from any third party to this website.
processing methods
The provider processes user data properly and takes appropriate security measures to prevent unauthorized access and transmission, alteration or destruction of data.
Data processing is carried out using computers or IT-based systems in accordance with organizational procedures and procedures that are specifically aimed at the specified purposes. In addition to the person responsible, other persons could also operate this website internally (personnel administration, sales, marketing, legal department, system administrators) or externally — and in this case as necessary, appointed by the person responsible as contract processors (such as providers of technical services, delivery companies, hosting providers, IT companies or communication agencies) — and thus have access to the data. An up-to-date list of these participants can be requested from the provider at any time.
The provider may only process personal data from users if one of the following applies:
In any case, the provider is happy to provide information about the specific legal basis on which the processing is based, in particular whether the provision of personal data is a legal or contractual obligation or a prerequisite for concluding a contract.
site
The data is processed at the provider's branch and at all other locations where the bodies involved in data processing are located.
Depending on the user's location, data transfers may include the transfer of the user's data to a country other than their own. To find out more about where the submitted data is processed, users can consult the section with detailed information on the processing of personal data.
Users also have the right to be informed about the legal basis for data transfer to a country outside the European Union or to an international organization that is subject to international law or was founded by two or more countries, such as the UN, and about the security measures taken by the provider to protect their data.
If such a transfer takes place, the user can find out more about it by reviewing the relevant sections of this document or by contacting the provider using the information provided in the contact section.
Storage period
Personal data is processed and stored for as long as required by the purpose for which it was collected.
Therefore, the following applies:
In addition, the provider is permitted to store personal data for a longer period of time if the user has consented to such processing, as long as the consent is not withdrawn. In addition, the provider may be required to store personal data for a longer period of time if this is necessary to comply with a legal obligation or by order of an authority.
After the retention period has expired, personal data will be deleted. Therefore, the right to information, the right to deletion, the right to correction and the right to data portability cannot be asserted after the retention period has expired.
Purposes of processing
Personal data about the user is collected so that the provider can provide the service and also comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of the user or third party), detect malicious or fraudulent activity. In addition, data is collected for the following purposes: analytics, displaying content from external platforms, tag management, contacting the user, interaction with external social networks and platforms, access to third-party profiles, heat mapping and session recording (session recording), hosting and backend infrastructure, interaction with live chat platforms, interaction with support and review platforms, comment function, platform services and hosting, registration and login directly via this website, remarketing and behavioral targeting, social features, SPAM protection, location-based interactions, content and feature performance testing (A/B testing), handling payments, managing contacts and sending messages, managing data collection and online surveys, managing user databases, managing productivity processes, managing support and contact requests, and advertising.
Users can find further detailed information about these processing purposes and the personal data used for the respective purpose in the “Detailed information on the processing of personal data” section of this document.
Facebook permissions required for this site
This website may require certain Facebook permissions to perform actions with the user's Facebook account and obtain information, including personal data, from it. This website uses this service to connect to the user profile on the social network Facebook, provided by Facebook Inc.
For more information about the following permits, please see Facebook Approval Documentation as well as the Facebook privacy policy.
The following approvals are required: general information, business management API, chat, likes, device information, insights, view insights, Instagram basic, interests and Whatsapp business management.
Detailed information on the processing of personal data
Personal data is collected for the following purposes using the following services:
analytics
With the services listed in this section, the provider can monitor and analyze traffic and track user behavior.
Facebook Analytics for Apps (Facebook Ireland Ltd)
Facebook Analytics for Apps is an analytics service provided by Facebook Ireland Ltd
Personal Data processed: usage data; trackers; various types of data as described in the service's privacy policy.
Place of processing: Ireland — Privacy statement.
Google Analytics (Google Ireland Limited)
Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google uses the collected data to track and examine how this website is being used, to write reports on its activities and to share them with other Google services.
Google can use the collected data to contextualize and personalize the ads on its own advertising network.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement — Opt Out.
Google Analytics with IP anonymization (Google Ireland Limited)
Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google uses the collected data to track and examine how this website is being used, to write reports on its activities and to share them with other Google services.
Google can use the collected data to contextualize and personalize the ads on its own advertising network.
IP anonymization has been activated on this website so that the IP address of Google users within member states of the European Union or in other states party to the Agreement on the European Economic Area is abbreviated beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement — Opt Out.
View content from external platforms
With this type of service, users can view content hosted on external platforms directly from this website and interact with it.
This type of service may still be able to collect web traffic data for the pages where the service is installed, even when users aren't using it.
Google Fonts (Google Ireland Limited)
Google Fonts is a font visualization service provided by Google Ireland Limited, which allows this website to incorporate corresponding content on its pages.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement.
Font Awesome (Fonticons, Inc.)
Font Awesome is a font visualization service provided by Fonticons, Inc., which allows this website to incorporate appropriate content on its pages.
Personal Data processed: Usage Data; Tracker.
Place of processing: United States — Privacy statement.
Google Programmable Search Engine (Google Ireland Limited)
Google Programmable Search Engine is a search engine embedding service offered by Google Ireland Limited, which allows this website to include appropriate content on its pages.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement.
YouTube Data API (Google Ireland Limited)
YouTube Data API is a video service offered by Google Ireland Limited that allows features normally available on YouTube to be executed through this website so that users can search, view, and manage YouTube content through this website.
Through this service, this website may collect data directly or indirectly on or from the user's device, including through the use of trackers. Users can access their data via security settings Restrict from Google. Users can contact the provider at any time using the contact details provided in this document to request further information on data protection settings.
Data collected via the service can also be used by third parties to deliver interest-based advertising. Users can go to the device settings or via the page Network Advertising Initiative opt-out page object to interest-based advertising by third parties.
Personal data processed: device information; data submitted while using the service.
Place of processing: Ireland — Privacy statement — Opt out.
YouTube iFrame Player (Google Ireland Limited)
YouTube iFrame Player is a video content visualization service provided by Google Ireland Limited, which allows this website to include corresponding content on its pages.
Through this service, this website may collect data directly or indirectly on or from the user's device, including through the use of trackers. Users can access their data via security settings Restrict from Google. Users can contact the provider at any time using the contact details provided in this document to request further information on data protection settings.
Data collected via the service can also be used by third parties to deliver interest-based advertising. Users can go to the device settings or via the page Network Advertising Initiative opt-out page object to interest-based advertising by third parties.
Personal data processed: user ID; data submitted to use the service; data transmitted while using the service.
Place of processing: Ireland — Privacy statement — Opt out.
YouTube video widget (Google Ireland Limited)
YouTube is a video content visualization service provided by Google Ireland Limited, which allows this website to incorporate corresponding content on its pages.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement.
Heat mapping and session recording (session recording)
Heat mapping services show the areas with which users who access this website interact most often. In this way, the main areas of interest can be identified. These services can be used to monitor and analyze website traffic and track user behavior.
Some of these services can record user sessions and then visually reproduce them.
Lucky Orange (Lucky Orange)
Lucky Orange is a session recording and heat map service from Lucky Orange.
Personal data processed: mouse movements; clicks; usage data; scroll-to-page interactions; scroll position.
Place of processing: United States — Privacy statement.
Hotjar Heat Maps & Recordings (Hotjar Ltd.)
Hotjar is a session recording and heat map service from Hotjar Ltd.
Hotjar takes generic “Do Not Track” headers into account. This means that the browser can prevent the Hotjar script from collecting user data. This setting is available in all major browsers. Hotjars Opt-out information is here to find.
Personal Data processed: usage data; trackers; various types of data as described in the service's privacy policy.
Place of processing: Malta — Privacy statement — Opt Out.
Hosting and backend infrastructure
The purpose of these types of services is to host data and files so that this website can be managed and used. Furthermore, these offers can provide a ready-made infrastructure that handles specific functions or entire components for this website.
Some of the services listed below may, but do not have to, operate across geographically distributed servers, making it difficult to determine the actual location of the personal data.
Amazon Web Services (AWS) (Amazon Web Services, Inc.)
Amazon Web Services (AWS) is a web hosting and backend service provided by Amazon Web Services, Inc.
Personal data processed: various types of data, as described in the service's privacy policy.
Place of processing: Germany — Privacy statement.
Interaction with external social networks and platforms
These types of services allow you to interact with social networks or other external platforms directly via this website.
Interaction and information collected via this website are always subject to the privacy settings made by users for the respective social network.
This type of service can still collect web traffic data for the pages where the service is installed, even when users aren't using it.
It is recommended to log out of the respective services to ensure that the processed data is not reconnected to the user's profile via this website.
Twitter tweet button and social widgets (Twitter, Inc.)
The Twitter Tweet button and social widgets are services for interacting with the Twitter social network provided by Twitter, Inc.
Personal Data processed: Usage Data; Tracker.
Place of processing: United States — Privacy statement.
Facebook Like button and social widgets (Facebook Ireland Ltd)
The Facebook Like button and social widgets are services for interacting with the Facebook social network provided by Facebook Ireland Ltd
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement.
Pinterest “Pin it” button and social widgets (Pinterest, Inc.)
The Pinterest “Pin it” button and social widgets are services for interacting with the Pinterest social network provided by Pinterest Inc.
Personal Data processed: Usage Data; Tracker.
Place of processing: United States — Privacy statement.
PayPal (Paypal) button and widgets
The PayPal button and widgets are services for interacting with the PayPal network provided by PayPal Inc.
Personal Data processed: Usage Data; Tracker.
Place of processing: See PayPal's privacy policy — Privacy statement.
Interacting with live chat platforms
These types of services allow users to interact with third-party live chat platforms directly from this website to contact or be contacted by the support team responsible for this website.
If a corresponding service is installed, it may be able to collect navigation and usage data on the pages on which it is installed even when users are not actively using the service. In addition, live chat conversations may be logged.
Zendesk Chat (Zendesk, Inc.)
Zendesk Chat is a service for interacting with the Zendesk live chat platform from Zendesk, Inc.
Personal Data processed: email address; last name; usage data; physical address; phone number; first name; data transmitted while using the service.
Place of processing: United States — Privacy statement.
Freshchat Widget (Freshworks, Inc.)
The Freshchat Widget is a service for interacting with the Freshchat live chat platform from Freshworks, Inc.
Personal Data processed: email; usage data; tracker; data transmitted while using the service.
Place of processing: United States — Privacy statement.
Interacting with support and assessment platforms
These types of services allow users to interact with third-party support and evaluation platforms directly from this website.
If a corresponding service is installed, it may be able to collect navigation and usage data on the pages on which it is installed even when users are not actively using the service.
Zendesk Widget (Zendesk, Inc.)
The Zendesk Widget is a service for interacting with the Zendesk support and assessment platform from Zendesk Inc.
Personal data processed: email; last name; username; phone number; first name.
Place of processing: United States — Privacy statement.
comment function
Commenting services allow users to write and publish comments on the content that this website contains.
Depending on the provider's settings, users can also leave anonymous comments. If users have also provided their email address with their personal data, this can be used to notify users about comments on the same content. Users are responsible for the content of their own comments.
If a third-party comment service is installed, the third party may be able to collect data from traffic for the pages on which the comment service is installed even if the user does not use the comment service.
Own comment system (this website)
This website has its own internal comment function.
Personal data processed: email address; last name; first name.
Facebook Comments (Facebook Ireland Ltd)
Facebook Comments is a comment service provided by Facebook Ireland Ltd, which allows users to write and publish comments on the Facebook platform.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement.
Contacting the user
Contact form (this website)
By completing the contact form with their data, users authorize this website to use their details to respond to requests for information, offers, or other inquiries provided in the header of the form.
Personal Data processed: email address; date of birth; last name; zip code; region; city; phone number; first name.
mailing list or newsletter (this website)
By signing up to the mailing list or newsletter, the user's email address is added to the contact list of people who may receive email messages with commercial or promotional information relating to this website. In addition, your email address may be added to this list when you sign up for this site or after you make a purchase.
Personal data processed: email address; country; phone number; first name.
Integrate Freshsales with Freshchat and/or Freshdesk (Freshworks, Inc.)
When a user provides their email address via the Freshchat widget or a Freshdesk support ticket, the user's email address and other data can be added to Freshsales, a customer relationship management service (CRM for short). All services are provided by Freshworks, Inc.
Providing the email address within Freshchat/Freshdesk is voluntary and is primarily used to be contacted to fulfill support requests. In addition to the primary purpose of support requests, the vendor can also use Freshsales' full range of CRM features.
Personal data processed: email address; last name; phone number; first name.
Place of processing: United States — Privacy statement.
Telephone contact (this website)
Users who have provided their phone number may be contacted for commercial or promotional purposes relating to this website and to process support requests.
Personal data processed: telephone number.
Platform services and hosting
The purpose of these services is to host and operate main components of the application for this website so that this website can be offered from a uniform platform. Such platforms provide the provider with a whole range of tools — such as analysis and comment functions, user and database management, e-commerce and payment processing — which include the processing of personal data.
Some of these services work with geographically distributed servers, making it difficult to determine where the personal data is stored.
Shopify (Shopify Inc.)
Shopify is a platform provided by Shopify Inc., which allows the owner to build, host and operate an e-commerce website.
Personal Data processed: email; device information; delivery address; last name; usage data; billing address; phone number; first name; payment data.
Place of processing: Canada — Privacy statement.
Registration and login
By registering or logging in, users authorize this website to identify them and grant them access to specific services.
Depending on what is stated below, third parties may provide registration and login services. In this case, this website may access some data stored by these third parties for registration or identification purposes.
Some of the services listed below may collect personal information for targeting and profiling purposes. For more information, see the description of each service.
Login with PayPal (PayPal)
Log In with PayPal is a registration and login service provided by PayPal that is connected to the PayPal network.
Personal data processed: various types of data, as described in the service's privacy policy.
Place of processing: See PayPal's privacy policy — Privacy statement.
Registration and login directly via this website
By registering or logging in, users authorize this website to identify them and grant them access to specific services. Personal data is collected and stored exclusively for registration and identification purposes. Only data that is necessary to provide the service requested by the user is affected.
Direct registration (this website)
Users register by completing the registration form and providing their personal information directly via this website.
Personal Data processed: email address; country; last name; username; city; various types of data; first name.
Remarketing and behavioral targeting
This type of service allows this website and its partners to analyze how this website was used in previous user sessions in order to distribute, optimize, and deploy advertising in a targeted manner.
This activity is facilitated by tracking usage data and using trackers, which collect information, which is then transferred to partners who manage remarketing and behavioral targeting activities.
Some services offer a remarketing option based on email address lists.
Services of this type usually offer the option to opt out of such tracking. In addition to any opt-out feature offered by the services below, users can learn more about how to opt out of interest-based advertising in general, in the appropriate “How to opt out of interest-based advertising” section of this document.
Facebook Remarketing (Facebook Ireland Ltd)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook Ireland Ltd, which connects activity taking place via this website with the Facebook advertising network.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement — Opt Out.
Facebook Custom Audience (Facebook Ireland Ltd)
Facebook Custom Audience is a remarketing and behavioral targeting service from Facebook Ireland Ltd that connects activity from this website to the Facebook advertising network.
Users can opt out of Facebook's use of trackers to personalize ads by using them Opt-out page visit.
Personal data processed: email; tracker.
Place of processing: Ireland — Privacy statement — Opt Out.
Google Signals (Google Ireland Limited)
This website uses Google Signals, a feature of Google Analytics that links the visit information it collects through this website with Google information from accounts of logged-in Google account users who have agreed to this connection for ad personalization purposes. This Google information may include the user's location, search history, YouTube history, and data from websites that work with Google — and is used to provide aggregated and anonymized insights into users' behavior across devices.
If a user is subject to the described context, Can he access and/or delete this data via Google's “My Activities”.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement — Opt Out.
Google Ads Remarketing (Google Ireland Limited)
Google Ads Remarketing is a remarketing and behavioral targeting service from Google Ireland Limited that connects activity from this website to the Google Ads advertising network and the DoubleClick cookie.
To learn more about Google's use of data, contact Google's partner policy.
Users can opt out of Google's use of trackers by using the ad settings View from Google.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement — Opt Out.
Criteo Dynamic Retargeting (Criteo SA)
Criteo Dynamic Retargeting is a remarketing and behavioral targeting service provided by Criteo SA, which connects activity taking place via this website with the Criteo advertising network.
Personal Data processed: Usage Data; Tracker.
Place of processing: France — Privacy statement — Opt Out.
Klaviyo segmentation and social advertising (Klaviyo Inc.)
Klaviyo segmentation and social advertising is a remarketing and behavioral targeting service provided by Klaviyo Inc.
Klaviyo segmentation and social advertising uses tracking technologies to record user behavior. This data is then used to personalize the user's environment and to offer target group-specific advertising. Klaviyo segmentation and social advertising may also combine the collected data with other networks, including advertising networks, and enables these third parties to track and target the user. Unless otherwise stated in this document, the owner has no direct relationship with any third parties that Klaviyo segmentation and social advertising may include.
In order to use the service offered via Klaviyo, the provider typically shares information about (shopping) users, such as contact details and purchase history. An explanation of the extent of such sharing can be found under “processed personal data.”
Personal Data processed: email; purchase history; device information; usage data; tracker.
Place of processing: United States — Privacy statement — Opt out.
Google Ad Manager Audience Extension (Google Ireland Limited)
The Google Ad Manager Audience Extension is a remarketing and behavioral targeting service provided by Google Ireland Limited that tracks visitors to this website and allows selected advertising partners to display targeted advertising to them on the Internet.
To learn more about Google's use of data, contact Google's partner policy.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement — Opt Out.
LinkedIn website retargeting (LinkedIn Corporation)
LinkedIn Website Retargeting is a remarketing and behavioral targeting service from LinkedIn Corporation that connects activity taking place via this website with the LinkedIn advertising network.
Personal Data processed: Usage Data; Tracker.
Place of processing: United States — Privacy statement — Opt Out.
Remarketing with Google Analytics (Google Ireland Limited)
Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects tracking activities carried out by Google Analytics and its cookies with the Google Ads advertising network and the DoubleClick cookie.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement — Opt Out.
TikTok Remarketing (TikTok Information Technologies UK Limited)
TikTok Remarketing is a remarketing and behavioral targeting service provided by TikTok Information Technologies UK Limited, which combines the activity of this website with the TikTok advertising network.
Personal data processed: Unique device identifier for advertising (Google advertising ID or IDFA, for example).
Place of processing: United Kingdom — Privacy statement.
Social features
Invite and suggest friends (this site)
This website may use the personal information provided to enable users to invite their friends — e.g. via the address book, if access has been granted — and to suggest friends or contacts included in the address book to others.
Personal data processed: various types of data.
SPAM protection
These types of services analyze traffic that goes through this website and may contain personal data from users in order to filter out portions of traffic, messages, and content that are considered SPAM.
Google reCAPTCHA (Google Ireland Limited)
Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited.
The use of reCAPTCHA is subject to Privacy statement from Google and the Terms of use.
Personal data processed: answers to questions; motion sensor recordings; mouse movements; clicks; usage data; scroll position; keystrokes; touch events; trackers.
Place of processing: Ireland — Privacy statement.
Location-based interactions
Geolocation (this website)
This website may collect, use and share user location information to provide location-based services.
By default, most browsers and devices are set to disable this feature. This website can access the user's location data if express permission has been given.
Personal data processed: geographical position.
Tag management
These types of services help the provider centrally manage the tags or scripts needed for this website.
This results in the user's data flowing through these services and possibly being stored.
Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal data processed: usage data.
Place of processing: Ireland — Privacy statement.
Content and feature performance testing (A/B testing)
The services included in this section allow the provider to track and analyze the response of users to website traffic or behavior after this website has been modified in terms of structure, text, or other components.
Google Optimize (Google Ireland Limited)
Google Optimize is a service provided by Google Ireland Limited (“Google”) to perform A/B testing.
Google may use personal data to contextualize and analyze the ads on its own advertising network.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement.
Handling payments
Unless otherwise stated, this website processes all payments via credit card, bank transfer, or otherwise through external payment service providers. In general, and unless otherwise stated, users are asked to share their payment details and personal information directly with these payment service providers.
This website is not involved in the collection and processing of such information, but only receives a notification from the respective payment service provider as to whether the payment has been successfully completed.
Amazon Payments (Amazon)
Amazon Payments is a payment service provided by Amazon.com, Inc., that allows users to make online payments using their Amazon login credentials.
Personal data processed: various types of data, as described in the service's privacy policy.
Place of processing: See Amazon's privacy policy — Privacy statement.
Apple Pay (Apple Inc.)
Apple Pay is a payment service provided by Apple Inc., which allows users to make payments using their mobile phones.
Personal data processed: various types of data, as described in the service's privacy policy.
Place of processing: United States — Privacy statement.
Google Pay (Google Ireland Limited)
Google Pay is a payment service provided by Google Ireland Limited that allows users to make online payments using their Google login credentials.
Personal data processed: various types of data, as described in the service's privacy policy.
Place of processing: Ireland — Privacy statement.
Klarna (Klarna AB)
Klarna is a payment service provided by Klarna AB.
Personal data processed: various types of data, as described in the service's privacy policy.
Place of processing: Sweden — Privacy statement.
PayPal (PayPal)
PayPal is a payment service provided by PayPal Inc., which allows users to make online payments.
Personal data processed: various types of data, as described in the service's privacy policy.
Place of processing: See PayPal's privacy policy — Privacy statement.
Stripe (Stripe Technology Europe Ltd)
Stripe is a payment service provided by Stripe Technology Europe Ltd.
Personal data processed: various types of data, as described in the service's privacy policy.
Place of processing: Ireland — Privacy statement.
Managing contacts and sending messages
These types of services allow you to manage a database of email contacts, phone numbers, or any other contact information to communicate with the user.
The services may also collect data about the date and time the message was read by the user, and when the user interacts with incoming messages, for example by clicking on links contained therein.
Klaviyo (Klaviyo Inc.)
Klaviyo is a service provided by Klaviyo Inc., for managing email addresses and sending messages.
In order to use the service offered via Klaviyo, the provider typically shares information about (shopping) users, such as contact details and purchase history. An explanation of the extent of such sharing can be found under “processed personal data.”
Personal Data processed: email address; country; last name; various types of data; first name.
Place of processing: United States — Privacy statement — Opt out.
Managing data collection and online surveys
With these types of services, this website can manage the creation, delivery, management, distribution, and analysis of online forms and surveys to collect, store, and reuse data from all responding users.
The personal data collected depends on the information requested and provided by users in the corresponding online form.
These services can be integrated with a variety of third-party services to enable the provider to take further steps with the processed data — such as managing contacts, sending messages, analytics, advertising, and payment processing.
Klaviyo Forms (Klaviyo Inc.)
Klaviyo Forms is a form builder (for creating online forms) and a data collection platform provided by Klaviyo Inc.
In order to use the service offered via Klaviyo, the provider typically shares information about (shopping) users, such as contact details and purchase history. An explanation of the extent of such sharing can be found under “processed personal data.”
Personal Data processed: email address; country; last name; data transmitted while using the service.
Place of processing: United States — Privacy statement.
Hotjar surveys (Hotjar Ltd.)
Hotjar surveys is a survey tool and data collection platform provided by Hotjar Ltd.
Hotjar surveys may use cookies to track user behavior. Users can opt out of Hotjar surveys cookie tracking by using Opt-out page visit.
Hotjar surveys respects the “Do Not Track” option, which is available in most modern browsers, which, when activated, sends a special signal to stop tracking user activity. Users can find more information about enabling (“Do Not Track”) for each supported browser here.
Personal data processed: Data submitted while using the service.
Place of processing: Malta — Privacy statement — Opt Out.
Facebook lead ads (Facebook Ireland Ltd)
Facebook lead ads is an advertising and data collection service provided by Facebook Ireland Ltd, which completes and displays form-based advertising with personal data, such as names and email addresses, from the user's Facebook profile. Depending on the type of ad, further information could be requested from the user.
The transmission of the content of the form means that the provider collects the data contained therein and processes it exclusively for the purposes specified in the form itself and/or in this privacy policy.
Users may exercise their rights — including the right to withdraw consent to data processing — at any time in accordance with the information provided in the section of this privacy policy on user rights.
Personal Data processed: email address; last name; usage data; first name; Data transmitted while using the service.
Place of processing: Ireland — Privacy statement — Opt out.
Managing user databases
These types of services allow the provider to create user profiles by first using the email address, name or other information that the user has submitted to this website, as well as tracking user activity through analysis functionalities. This personal data can also be compared with publicly available information about the user (such as profiles on social media) and used to build a personal profile that the provider can display and use to improve this website.
Some of these services may also provide for the sending of timed messages to the user, such as emails that this website links to specific actions.
Klaviyo CRM (Klaviyo Inc.)
Klaviyo CRM is a user database management service provided by Klaviyo Inc.
Klaviyo CRM can also be used as a means of communication, either through email, or through messages within this application (this website).
In order to use the service offered via Klaviyo, the provider typically shares information about (shopping) users, such as contact details and purchase history. An explanation of the extent of such sharing can be found under “processed personal data.”
Personal Data processed: email address; country; last name; various types of data; first name.
Place of processing: United States — Privacy statement.
Managing productivity processes
These services help the provider manage tasks, collaborate, and overall productivity management. When using such services, user data is processed and, depending on the processing purpose, possibly stored.
These services could be integrated with other third-party services listed in this privacy policy to allow the import and export of the required data.
Google Workspace (Google Ireland Limited)
Google Workspace is an integrated cloud-based suite of services offered by Google Ireland Limited for productivity, work process management, and data storage. Neither Gmail nor other G Suite services are analyzed by Google for advertising purposes. Furthermore, Google does not collect or use data from these services for advertising purposes in any other way.
Personal data processed: Data submitted while using the service.
Place of processing: Ireland — Privacy statement.
Management of support and contact requests
This type of service allows this website to manage support and contact requests received via email or other channels, such as the contact form.
Which personal data is processed depends on the information provided by the user in the messages and the communication methods used (e.g. email address).
Freshdesk (Freshworks, Inc.)
Freshdesk is a service provided by Freshworks, Inc., for managing support and contact requests.
Personal data processed: various types of data as described in the service's privacy policy; data submitted while using the service.
Place of processing: United States — Privacy statement.
Zendesk (Zendesk, Inc.)
Zendesk is a service provided by Zendesk Inc., for managing support and contact requests.
Personal data processed: various types of data, as described in the service's privacy policy.
Place of processing: United States — Privacy statement.
This type of service allows user data to be used for advertising purposes. Advertising messages are displayed on this website in the form of banners and other advertisements and may be adapted based on behavior. This does not mean that all personal data is used for this purpose. Further information and terms of use are set out below.
Some of the services listed below may use trackers to identify users or use so-called behavioral retargeting. This method can also be used to identify the interests and surfing habits of users that do not take place via this website in order to target advertisements accordingly. For more information, please refer to the privacy policies of the respective services.
Services of this type usually offer the option to opt out of such tracking. In addition to any opt-out feature offered by the services below, users can learn more about how to opt out of interest-based advertising in general, in the appropriate “How to opt out of interest-based advertising” section of this document.
Banner flow (Bannerflow AB)
Bannerflow is an advertising service provided by Bannerflow AB.
Personal Data processed: Usage Data; Tracker.
Place of processing: Sweden — Privacy statement.
German Post (Deutsche Post AG)
Deutsche Post is an advertising service provided by Deutsche Post AG.
Personal Data processed: Usage Data; Tracker.
Place of processing: Germany — Privacy statement — Opt out.
Google AdSense (Google Ireland Limited)
Google AdSense is an advertising service provided by Google Ireland Limited. This service uses the “DoubleClick” cookie to keep track of how this website is being used and how users react to advertisements and products and services offered.
Users can choose to disable all DoubleClick cookies by visiting this page: Advertising settings.
To learn more about Google's use of data, contact Google's partner policy.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement — Opt Out.
Google Ad Manager (Google Ireland Limited)
Google Ad Manager is an advertising service provided by Google Ireland Limited and enables the provider to run advertising campaigns in connection with external advertising networks. The provider has no direct relationship with third parties unless otherwise specified in this document.
To learn more about Google's use of data, contact Google's partner policy.
This service uses the “DoubleClick” cookie to keep track of how this website is being used and how users react to advertisements and products and services offered.
Users can choose to disable all DoubleClick cookies by visiting this page: Advertising settings.
Personal Data processed: Usage Data; Tracker.
Place of processing: Ireland — Privacy statement.
Taboola (Taboola Inc.)
Taboola is an advertising service provided by Taboola Inc.
Personal Data processed: Usage Data; Tracker.
Place of processing: United States — Privacy statement — Opt Out.
Access to third-party profiles
Using these types of services, this website reads profile information from your third-party profiles and translates this into actions.
These services are not automatically activated, but require the explicit consent of the user.
Access to the Facebook profile (Meta Platforms, Inc.)
This website uses this service to connect to the user profile on the social network Facebook, provided by Facebook, Inc.
Requested approvals: business management API; chat; likes; device information; insights; view insights; Instagram basic; interests; Whatsapp business management.
Place of processing: United States — Privacy statement.
Information about opting out of interest-based advertising
In addition to any opt-out feature provided by the services listed in this document, users can learn more about how to opt out of interest-based advertising in the relevant section of the Cookie Policy in general.
More information about the processing of personal data
Preference cookie
The preferences cookie stores user preferences that are recognized via this website (such as time zone and location) in the local domain.
Personal data that is not collected from the user
Within the framework of the principles set out in the section on the legal basis of processing, this website or the provider could lawfully obtain or reuse users' personal data without their knowledge of third parties.
If the provider has collected personal data in this way, the user can find out specific information about the source in the relevant sections of this document or by contacting the provider.
push notifications
This website may send push notifications to the user to achieve the purposes set out in this privacy policy.
In most cases, users can opt out of receiving push notifications by going to their device settings, such as mobile phone notifications, and then changing these settings for this website, for some or all of the applications on that device.
Users must be aware that disabling push notifications may adversely affect this website and usability.
Users' rights
Users can exercise certain rights with regard to their data processed by the provider.
In particular, users have the right to do the following:
Details of the right to object to processing
If personal data is processed in the public interest, in the exercise of a public authority delegated to the provider or to protect the legitimate interests of the provider, the user may object to this processing by providing a justification relating to his particular situation.
Users are informed that they can object to the processing of personal data for direct marketing at any time without giving reasons. Users can find out whether the provider processes personal data for direct marketing purposes in the relevant sections of this document.
How the rights can be exercised
All inquiries regarding the exercise of user rights can be directed to the provider using the contact details provided in this document. Applications can be processed free of charge and will be processed by the provider as early as possible, at the latest within one month.
This website uses trackers. Further information can be found in the cookie policy.
More information about data collection and processing
The user's personal data may be processed by the provider for law enforcement purposes within or in preparation for legal proceedings resulting from improper use of this website or associated services.
The user declares that he is aware that the provider could be required by the authorities to provide personal data.
More information about the user's personal data
In addition to the information set out in this privacy policy, this website may provide the user with further contextual information relating to specific services or to the collection and processing of personal data upon request.
For operational and maintenance purposes, this website and third-party services may collect files that record the interaction taking place via this website (system logs) or use other personal data (such as IP address) for this purpose.
Further information about the collection or processing of personal data can be requested from the provider at any time using the contact details provided.
How “Do Not Track” requests are handled
This website does not support “Do Not Track” requests from web browsers.
Users can find out whether integrated third-party services support the do not track protocol in the privacy policy of the respective service.
Changes to this privacy statement
The provider reserves the right to make changes to this privacy policy at any time by informing users on this page and, where applicable, via this website and/or - as far as technically and legally possible - by sending a message about the user's contact details. Users are therefore advised to visit this page regularly and in particular to check the date of the last change given at the bottom of the page.
Insofar as changes relate to the use of data based on the user's consent, the provider will - if necessary - obtain new consent.
Definitions and legal information
Personal data (or data)
Any information by which, directly or in conjunction with other information, the identity of a natural person is or can be determined.
usage data
Information that this website (or third-party services that use this website) automatically collects, such as: the IP addresses or domain names of the computers of users using this website, the URI (Uniform Resource Identifier) addresses, the time of the request, the method used to send the request to the server, the size of the response file received, the numeric code that shows the status of the server response (successful result, error, etc.), the country of origin, the functions used by the user Browser and operating system, the various times per call (e.g. how much time was spent on each page of the application) and information about the path followed within an application, in particular the order of the pages visited, as well as other information about the device's operating system and/or the user's IT environment.
user
The person using this website who, unless otherwise stated, agrees with the person concerned.
Affected person
The natural person to whom the personal data relate.
Contract processor (or data processor)
Natural or legal person, authority, agency or other body that processes personal data on behalf of the person responsible, as described in this privacy policy.
Responsible person (or provider, sometimes also owner)
The natural or legal person, authority, agency or other body which, alone or together with others, decides on the purposes and means of processing personal data and the means used for this purpose, including security measures relating to the operation and use of this website. Unless otherwise stated, the person responsible is the natural or legal person through whom this website is offered.
This website (or application)
The hardware or software tool used to collect and process the user's personal data.
Dienst
The service offered through this website, as described in the relevant terms and conditions (if available) and on this website/application.
European Union (or EU)
Unless otherwise stated, all references in this document to the European Union include all current member states of the European Union and the European Economic Area (EEA).
cookie
Cookies are trackers that consist of a small data set stored in the user's browser.
trackers
The term tracker means any technology — such as cookies, unique identifications, web beacons, embedded scripts, e-tags, or fingerprinting — that allows users to be tracked, e.g. by allowing access to or storage of information on the user device.
This privacy statement was drawn up on the basis of provisions of various legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy statement applies exclusively to this website, unless otherwise stated in this document.
Latest update: January 30, 2022
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