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Frequently asked questions

How long does it take before I can start shipping with Packstack?

That depends on the requirements and how many goods are sent to our warehouses. When we receive the goods, we can usually start shipping within 3-5 working days.

Which parcel service providers do you work with?

When choosing shipping service providers, we can speak individually. We prefer to ship with the market leader DHL. Why Simply because it works best. Shipping is always climate-neutral with DHL GoGreen.

How long does the onboarding process take?

We can onboard your brand within just 2-3 working days. That depends on how quickly the goods arrive at our fulfillment center. We are happy to assist you in arranging transportation.

How are my goods packaged?

If you don't bring your own shipping packages, we will ship your goods in our neutral, sustainable shipping packaging. Your goods in the package are secured with filler on paper.

How long is the contract?

We are not bound by a contract. You can therefore end your cooperation with us at any time, with a notice period of 3 months.